Image for illustration of Kerastase Main header title
TERMS OF USE OF WEBSITE

Intellectual and industrial property rights attached to the site

The Kérastase web site is an intellectual work protected by intellectual property laws. The site and each of its components (such as trademarks, logos, photographs, images, illustrations, texts, video clips, etc.) are the exclusive property of Kérastase, which is alone authorised to use the related intellectual property rights and non-pecuniary personal rights.

Introduction

Welcome on this website dedicated to the Kérastase website (hereinafter the "Website").

Please read carefully the following ‘Terms of Use’ which govern the use of this Website. By using this Website you are deemed to have accepted these Terms of Use without reserve.

For any request relating to your use of the Website, you can contact us at the following address: Kérastase, 62 quai Charles Pasqua 92300 Levallois-Perret - France or by email at: [email protected]

Legal Notice

Website URL: www.kerastase.com

Contact: E-mail: [email protected] - Telephone Number: +33 1 49 64 65 00

Director of Publication: Rosa Carrico, Kérastase global general manager

Publisher: L’OREAL, a SA company, with a capital of EUR 111 942 969,80, with its registered office located at 62, quai Charles Pasqua in Levallois-Perret 92300 FRANCE, registered with the Paris Register of Commerce and Companies under the number 632 012 100 acting in the name and on behalf of its brand Kérastase (hereinafter the "Publisher Company" or "We" or “Us”).

Hosting: CASTELIS, a SAS – Simplified Joint-Stock company, with a capital of EUR 1 000 000,00, with its registered office located at 9, rue Maurice Grandcoing in Ivry-sur-Seine, registered with the Créteil Register of Commerce and Companies under the number 42946398700033

Phone Number: +33 1 43 90 19 80

Access to the website

You can freely access and use the Website, without registering or creating an account.

Additional fees for accessing and using the Internet remain at your charge.

Access to the Website and/or certain of its segments may require the use of personal access codes. In such event it is up to you to take your own steps to ensure the confidentiality of such codes. You can of course change them at any time. However, the number of attempts to access the Website and/or certain of its segments may be limited in order to prevent fraudulent use of such codes. Please inform Us of any fraudulent use that you may become aware of. In the event of non-compliance with the rules described in these Terms of Use, We reserve the right to suspend your access to the Website.

Although We strive to keep the Website accessible at all times, We cannot guarantee that access to you under any circumstances (maintenance, update, force majeure event or other reason beyond our control)

Intellecual Property Rights

a. Intellectual property rights

The development of this Website has involved significant investments. The Website and the elements that comprise it (such as brands, images, text, videos, etc.) are protected by intellectual property rights. All use, reproduction or representation of the Website (in whole or in part), on any media whatsoever, for other purposes, including, but not limited to, commercial purposes, is not authorized.

Similarly, any modification or alteration of information, statements or any other content or service that may appear on this Website and, more generally, any interference with the integrity and the functioning of the Website is prohibited.

We may make available to you on this Website contents that you are authorized to download (hereinafter the "Downloadable Content"). We grant you, for your personal and private use only, free of charge and for the legal period of protection of intellectual property rights as defined by French and foreign laws and international conventions, a non-exclusive and non-transferable right to use the Downloadable Content. Any reproduction, representation, modification or distribution of the Website is prohibited. By downloading or using these Downloadable Contents, you agree to use them in accordance with these Terms of Use.

In case We provide an Website which enables to edit images (especially in order to virtually test a cosmetic product), you acknowledge and agree that such Website may solely be used for your own private purposes and in compliance with its genuine destination. You are not authorized to use this Website in such a way that may be a disrespectful, injurious and/or infringing for third parties as described below.

b. Third party rights

We remind you that it is imperative that you obtain all the necessary authorizations and rights from the various rightsholders concerned by any content you wish to publish on the Website, including all the intellectual property rights and/or literary, artistic and/or industrial property rights, as well as personality rights (especially image rights), so that you can peacefully exploit these contents. For example, you must have the rights to the contents (especially photographs) showing recent architectural elements, advertising creations or clothing creations that might appear (acronyms, logos, etc.).

c. User Contents

We may make available on this Website a space dedicated to user content, such as for example text, photos, videos, opinion, etc. (hereinafter "User Content").

By posting User Content on the Website, you automatically grant Us a royalty-free, irrevocable, non-exclusive, worldwide and for the legal period of protection of intellectual property rights as defined by French and foreign laws and international conventions (including any subsequent supplementary or modifying regulations) license to use, copy, modify, adapt, edit, distribute, translate, create derivative works from, incorporate into other works, distribute and otherwise exploit such User Content (in whole or in part) on any and all medias supports.

This use is authorized for all purposes of internal or external communication, corporate or financial, advertising, and for all public relations, historical or archival purposes, L'OREAL Group or its affiliates, its products and/or its brands, and in particular on the following media supports:

  • Displays all format, in unlimited quantity,
  • Press, number of unlimited publications,
  • Publishing, number of unlimited publications, including publishing for internal communication, including sales force and distribution network (wholesalers, retailers, agents, etc.), events, poster for congresses, shows, stands ...; BtoB communication, in the professional press, for a number of publications and/or unlimited quantities,
  • Electronic publishing, computers, digital, multimedia, Internet and Intranets, all sites (regardless of the site and/or the medium, including social networks such as Facebook, Twitter, Youtube or Dailymotion) unlimited insertion and dissemination,
  • Upon any advertising media support (including by way of posting at the sales site and on the products of the L'OREAL Group’s brands (hereinafter the “Media Supports”).

You acknowledge and agree that the use of these social networks is exclusively governed by the terms and conditions set up by these social networks. Consequently you acknowledge and agree that said terms and conditions are binding for Us in our use of the User Content. Therefore we may not be held responsible of any use by Us or by a third party of the content in accordance with the terms and conditions set out by the social networks and especially but without limitation, in terms of scope of rights, of duration of rights and of deletion of the User Content. You shall be solely responsible for any third party claims relating to the use of the User Content in accordance with the terms and conditions of the social networks.

In addition, We remind you that any User Content is likely to be referenced on a search engine and therefore to be accessed by a public outside that of the Website.

This authorization gives Us the possibility to modify and/or to make any specification, addition or deletion to the User Content that We consider useful to the extent that the User Content is not affected.

In addition, the use of User Content may be accompanied by certain depersonalized information such as your city, country or age, and/or, if you have expressly authorized, information allowing your identification such as your first name, or your pseudonym.

User Content that you publish on this Website is entirely your choice and your exclusive liability. However, We would like to remind you that User Content must not conflict with the legislation in force or accepted standards of morality, must not infringe on the rights of others and the principles stated herein. In this regard, We reserve the right to remove at any time User Content that fails to comply with these Terms of Use and particularly with the Good Behavior Charter.

In addition, if you have access to User Content created by another user, you accept to respect his/her rights and, in particular not to reproduce and distribute this Content on other media without the prior consent of the user concerned.

Good behavior charter

We defend the values of toleration and of respect of the rights of others.

For this reason, by using this Website, you undertake not to:

  • Convey racist, violent, xenophobic, malicious, obscene or even illicit comments;
  • Disseminate harmful, defamatory, unauthorized, malicious, infringing on privacy or image rights,, inciting violence, racial or ethnic hatred content;
  • Use the Website for political, promotional or proselytizing purposes;
  • Publish advertising or promotional content of competing products and/or services with the brand(s) presented on the Website;
  • Divert the Website from its intended purposes, including, but not limited to, using it as a dating service;
  • Disseminate information, which directly or indirectly, allow the identification of nominative and precise natural person without prior and express consent, such as family name, postal address, e-mail address, phone
  • Distribute information or content capable of upsetting the sensibilities of the young;
  • Intimidate or harass others;
  • Conduct illegal activities, in particular infringing rights holders of software, brands, photographs, images, texts, videos, etc.;
  • Disseminate content (including photographs and videos) of minors.

Please inform us of any content which appears contrary to the principles set out above.

Information contained on the website

a. General provisions

We try to provide you with accurate and up to date information. Nevertheless, transmissions of data and information over the Internet not benefiting from absolute technical reliability, We cannot guaranty the accuracy of all of the data that is included on this Website.

Furthermore, We would like to stress that inaccuracies and omissions may appear in the information available on this Website in particular through intrusion by third parties. We undertake to remove inaccuracies or to complete this information on the Website as soon as possible.

b. Information on the products and services

The products and services presented in the Website do not constitute an offer of sale but a general presentation of the range of the products and services that We distribute in the country in which this Website is provided

c. Advice and diagnosis tool

The advice made available on this Website and/or the diagnostic tools are simple simulations intended for obtaining expert cosmetics advice.

The indicative information they delivery cannot replace a medical diagnosis or clinical consultation, nor substitute for medical treatment.

In consequence, We cannot guaranty your entire satisfaction with the advice that results from the use of such tools and assume no liability for the use that you may make of it.

For any additional information or in the event of doubt, We recommend you to consult your doctor.

d. Hypertext links

The hypertext links implemented on the Website may take you to Web sites published by third parties as to which We do not control the content. In consequence, and to the extent these hypertext links have been included on this Website in order to facilitate your navigation of the Internet, the consultation of such third party Web sites is entirely your choice and your exclusive liability.

Personal Data

We may come to collect personal data which relates to you, in particular when you: (i) register for a service; (ii) download Downloadable Content; (iii) authenticate; (iv) register for a game/competition (v) send Us an e-mail; (v) respond to a poll or study.

Your personal data is stored in an electronic file by Kérastase for several purposes such as follow-up on a user’s request, surveys and data analysis, access and interactions with online services like e-mailings or newsletters, online hair diagnosis.

They are retained for 3 years and are intended to [email protected]

In conformity with the provisions of data privacy laws, you have a right to access, correct and delete the data that relates to you. To exercise these rights, it suffices to send Us an e-mail with proof of your identity to the following address: [email protected]

For further information on the processing of personal data, please consult our privacy policy here.

Cookies

Cookies are small files that are left on your device during your navigation on the Website (such as for example the pages consulted, the date and time of consultation, etc.) and which may be read during your visit to the same Website.

For further information on the use of cookies, please consult our cookie policy here.

Modification of the website and of terms of use

We may come to modify the content and information included on the Website as well to amend these Terms of Use, including, but not limited to, in order to comply with applicable new legislation and/or regulations and/or to improve the Website.

Any modification shall be integrated into these Terms of Use and will become effective upon its release on the Website. The fact that you continue to use the Website implies that you accept the new Terms of Use.

Credits

The Website was developed for the Publisher Company by VALTECH SE and European Corporation company with a capital of 3 336 655,58 €  Euros, with its registered office located at 46 Colebrooke Row, N1 8AF London in United Kingdom, registered in the Commercial and Corporations Register of Paris under the number 492 524 525.

Warning

The Website, the Downloadable Content and/or the User Content are provided “as is”. We make no representation or warranty as regards the Website, whether express, implied or statutory, including (as the case may be) as regards (i) fitness for a particular use or purpose, (ii) hidden defects, (iii) conformity, availability, accuracy, (iv) non-infringement, (v) the absence of viruses, worms, Trojan horses or anything else manifesting contaminating or destructive properties, applicable to the Website or resulting from its use.

Some countries/states do not allow the exclusion or limitation of certain types of damages. If such laws apply to you, some or all of the above exclusions or limitations may not apply to you and you might have additional rights.

In addition, We remind you that the Internet does not guarantee the security, the availability and the integrity of the data. As a result, We cannot be held responsible for delays, errors or omissions in the content of the Website and the use that may be made of it by any person, as well as in the event of interruption or non- availability of the service or items beyond our control and any damage that may be suffered by your technical environment, including your computers, software, network equipment and any equipment used to access or use the Website.

We disclaim any and all liability for any damages, regardless of the theory of liability giving rise to such damages, resulting from (i) business interruption, (ii) loss of data, files or confidential or other information, and (iii) any other financial or other loss resulting from the license over, or from the installation or the use, or the inability to use or failure of the Website, including the cost of obtaining replacement equipment, even if the Publisher Company has been advised of such possibility.

Specific provisions for certains countries

If you access another Kérastase website from another region of the world such as: Algeria, Djibouti, Madagascar, Mauritius, Morocco, Egypt, Senegal, South Africa, Tunisia, United States, Argentina, Bolivia, Brazil, Canada, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, México, Panama, Paraguay, Peru, Uruguay, Venezuela, Hong Kong, India, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, Albania, Belgium, Azerbaijan, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Netherlands, Norway, Poland, Portugal, Russia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom & Republic Of Ireland, Bahrain, Irak, Israel, Jordan, Kingdom Of Saudi Arabia, Kuwait, Lebanon, Oman, Qatar, Syria, United Arab Emirates, Australia, New Zealand, the local or regional legal terms of use will be applicable.

Services

Your Personal Care

Illustration 1 for the Kerastase two zones block

Fusio-Dose In Salon

Learn about the signature in-salon service that transforms hair quality in under 5 minutes.

Illustration 2 for the Kerastase two zones block

The Right Products for You

Take the hair diagnosis quiz to find the best product mix for your hair wishes.

Locator FIND A SALON

Find a Kérastase salon near you to receive your personal diagnosis, discover salon rituals and shop products.